FAQ: How to view the RPM NT 22.214.171.124 logfile
Question: When I try to open the RPM Remote Print Manager® for Windows NT logfile using a different program, such as Microsoft Excel, all I see is garbage. What application(s) can I open the logfiles in?
Answer: RPM for Windows 2000/NT can view previous logfiles, but not from RPM 2.3.
You cannot open the RPM/NT logfiles in a different application other than RPM, unless you first save it in that particular format before-hand. There are 2 ways to view RPM logfiles. Here are the instructions.
- Save the file you need to view in the logfiles directory (usually C:\Program Files\Brooks Internet Software\RPM\logfiles).
- Open this directory in the Windows Explorer.
- Rename todays logfile with a different extension. Rename example: '19991029.log' to '19991029.old'.
- Rename the received logfile to todays date with a '.log' extension. Rename example: 'other_log_file' to '19991029.log'.
- Access the Services applet in the control panel.
- Go to Start\Settings\Control Panel.
- Double-click 'Services'.
- Scroll down and select 'RPM Remote Print Manager'.
- Press the 'Stop' button and wait for Windows NT to stop the RPM service.
- Now, press the 'Start' button and wait again until the service is started.
- Finally, open the RPM UI to view the logfile.
- Go to Start\Programs\RPM NT Workstation or Server and click the 'RPM UI' shortcut.
- From the 'Window' menu, choose the log window. Using the above example, it would say '19991029.log'.
The following instructions explain how to save the logfile in a different application or format.
- Access the RPM log by choosing the log window from the 'Window' menu in RPM.
- From the 'Edit' menu, choose 'Copy' or simply press CTRL+C.
- Open another application to import the contents of the clipboard such as Microsoft Excel.
- From the 'Edit' menu of Excel, choose 'Paste' or press CTRL+V.
- You should now see the contents of the logfile in your application.
- Finally, save the document in the format of your choice.